Tutorial: How to Create a Unique User Code

by | Mar 12, 2021

Creating user codes with your Alarm.com system is a secure, smart way for family and friends access to your home whenever you’re not there.

Make a four or six-digit code to unlock your door and disarm your security system. The video below will give you a quick run-down on how to set up and manage your user codes from the Alarm.com app. Keep scrolling for set up instructions using the Alarm.com web dashboard.

Steps to create a User Code from the app

  1. Log into the Alarm.com app.
  2. Tap the Menu icon on the top left.
  3. Scroll down and tap Users.
  4. Tap the + icon on the top right.
  5. Type in the user’s first and last names, then tap Create.
  6. Under Access Code, type in a code for the user, or tap Generate Code to have the app create a random code for you.
  7. Tap the toggle switch for your various devices (eg. panel, locks) to enable/disable access with that user’s code.
  8. Tap Save. Wait a few minutes for the new user code to become active with the panel.
  9. To add the user’s contact information, tap + Add Contact. You can enter a mobile number and/or email address.

Steps to create a User Code from the web dashboard

  1. Log in to the web dashboard.
  2. Click Users.
  3. Click Add New User.
  4. Enter the user’s first and last names, and then click Create.
  5. In the Access Code field, type a code for the user, or tap Generate Code to have Alarm.com create a random code for you.
  6. Click the toggle switch for your various devices (eg. panel, locks) to enable/disable access with that user’s code.
  7. Click Save. Wait a few minutes for the new user code to become active with the panel.
  8. To add the user’s contact information, click + Add Contact. You can enter a mobile number and/or email address.

Why use this feature?

When you make a unique user code, any visitor you allow access to your residence won’t need your help to let themselves in, and they won’t need your Alarm.com account information either. For security purposes, you may restrict a user’s access to certain days and times, and delete their code whenever necessary. You can also be alerted to people’s comings and goings, getting notifications on who accessed your home and when it happened. 

A couple helpful tips

A user code cannot be edited while your security system is armed. Please verify your system is disarmed before editing a user code.

It is important to allow a few minutes for a new user code to become active with your security panel. If a new user code doesn’t function, or if you have any questions, please contact us directly.

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